Basic math – a negative plus a negative cannot equal a positive. Sometimes, depending on how large the negative is, it may take quite a few positives to break even. This idea applies equally well to workplace negativity. Some negatives at work are actually a positive (i.e., constructive criticism). Constructive criticism is a positive if used for productive means. It helps the originator voice their disapproval or lack of support in a manner that allows people to respond in a positive, non-accusatory manner. Everyone can then work together to move forward with the positive goal of accomplishing the tasks involved. Although this is the ideal process, it isn't necessarily the way it happens. Many factors create negativity in the workplace: Negativity exacts a price not only at the personnel level but can be very costly to the employer too. Employees whether directly or indirectly involved in the 'line of fire' may become depressed, feeling sick and leading to absences. Employees avoid working with others as the dread of negative attitudes and confrontation looms. As employee attitudes fail, it's a certainty that the company will suffer. Clients will start to see a lack of quality, timeliness and customer service. In a world of client-related satisfaction, this is a recipe for failure. Negativity in the workplace needs to be recognized and resolved by both employees and management. Employees need to know that negatives are addressed and then be encouraged to MOVE ON. Management needs to acknowledge negatives yet respond with openness by maintaining the communication lines and tools needed to reach a solution. Tools include meetings, seminars and counseling. One excellent source is the American Management Association: http://www.amanet.org/. Susan Combs, Project Office Manager, Documentation Strategies, Inc.
Tuesday, November 13, 2007
Two Negatives Do Not Equal Workplace Positives
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