Everyone Needs an Editor

"The chassis should move in and out smoothly. If it does not pull the unit out, depress the clip releases on each side and carefully remove the appliance from the rack."

"Once the appliance moves smoothly along the rails tighten all accessible screws"

These are recent tidbits from my file of ambiguous technical writing. Ponder this:

1. Is the chassis designed to pull the unit out?
2. Is it OK to leave unaccessible screws loose?

Hint: After you write it get someone to read it. Their interpretation may differ.

=== Jeff Klein, COO, Documentation Strategies